Effective Date: June 11, 2025
MOE (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our MOE application (“App”) on Roku devices. The App provides streaming video content, including documentaries and other media, accessible through a user-friendly interface with carousels and navigation features. Please read this Privacy Policy carefully. If you do not agree with its terms, please discontinue use of the App.
1. Information We Collect
We may collect the following types of information when you use the App:
a. Non-Personal Information
- Device Information: We collect details about your Roku device, such as device model, operating system version, unique device identifiers (e.g., Roku Device ID), IP address, and display resolution (e.g., 1920×1080).
- Usage Data: We gather information about how you interact with the App, including pages viewed (e.g., vox or titles carousels), buttons clicked (e.g., play, pause, fullscreen), streams accessed (e.g., titles, timestamps), and session duration.
- Analytics Data: We use third-party analytics tools (e.g., Google Analytics) to collect aggregated data on App performance, such as frequency of use, crash reports, and buffering events.
- Network Information: We collect data related to your network connection, such as Wi-Fi signal strength or bandwidth, to optimize streaming performance.
b. Personal Information
- No Account Required: The App does not require user accounts or login credentials. We do not collect personal information like your name, email address, or payment details unless you voluntarily provide it (e.g., through customer support inquiries).
- Support Inquiries: If you contact us via email or support forms, we may collect your name, email address, and any information you provide to address your query.
c. Content Interaction
- Streaming Data: When you stream content (e.g., from our S3-hosted HLS streams), we collect metadata about the content viewed, such as video titles (e.g., “American Convict: Liberty”), playback progress, and selected resolutions (e.g., 720p).
- Preferences: We may store your navigation preferences (e.g., last viewed carousel position) locally on your device to enhance your experience.
2. How We Use Your Information
We use the collected information for the following purposes:
- Provide and Improve the App: To deliver streaming content, optimize video playback (e.g., adaptive bitrate streaming via master.m3u8), and enhance UI features like carousels and overlays.
- Analytics and Performance: To analyze App usage, monitor performance (e.g., buffering times, crash reports), and improve functionality through aggregated data.
- Personalization: To tailor content recommendations based on your viewing history (e.g., suggesting similar titles in the vox or titles carousel).
- Customer Support: To respond to your inquiries and resolve issues (e.g., stream failures or navigation bugs).
- Security and Compliance: To detect and prevent unauthorized access, ensure compliance with legal obligations, and protect the App’s integrity.
- Technical Optimization: To adjust streaming quality based on device capabilities (e.g., 720p fallback) and network conditions.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information as follows:
- Service Providers: We engage third-party providers for analytics (e.g., Google Analytics), cloud hosting (e.g., Amazon Web Services for S3 streams), and customer support tools. These providers access limited data under strict confidentiality agreements to perform their services.
- Roku Platform: Certain device and usage data (e.g., Roku Device ID, IP address) is shared with Roku, Inc. to operate the App on the Roku platform, comply with Roku’s policies, and enable features like deep linking.
- Legal Obligations: We may disclose information if required by law, such as in response to a court order, subpoena, or regulatory request, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with continued protection under this Privacy Policy.
4. Cookies and Tracking Technologies
The App does not use cookies directly, as it operates on Roku devices. However:
- Analytics Tools: Third-party analytics providers may use tracking technologies (e.g., pixels or device identifiers) to collect usage data. These are governed by their respective privacy policies (e.g., Google Analytics Privacy Policy).
- Local Storage: We may store non-personal data (e.g., playback preferences) locally on your Roku device using Roku’s storage mechanisms to improve your experience.
5. Data Security
We implement reasonable technical and organizational measures to protect your information, including:
- Encryption of data in transit (e.g., HTTPS for streams from
moe-temp-transcode-2025S3 bucket). - Secure storage of analytics data with trusted providers like AWS.
- Regular security audits to identify and address vulnerabilities.
However, no system is completely secure. We cannot guarantee the absolute security of your information, and you use the App at your own risk.
6. Data Retention
- Non-Personal Information: We retain usage and analytics data for as long as necessary to improve the App, typically up to 24 months, unless required for legal or operational purposes.
- Personal Information: If you provide personal information (e.g., via support inquiries), we retain it only as long as needed to resolve your request, typically up to 90 days, unless required by law.
- Local Data: Data stored on your Roku device (e.g., preferences) remains until you uninstall the App or reset your device.
7. Your Choices and Rights
- Opt-Out of Analytics: You can disable analytics by adjusting your Roku device settings (e.g., Settings > Privacy > Advertising > Limit Ad Tracking) or contacting us to opt out of third-party analytics.
- Access and Deletion: If you provided personal information (e.g., via support), you may request access to or deletion of your data by contacting us at [insert contact email]. We will respond within 30 days, subject to legal obligations.
- Do Not Sell My Personal Information: We do not sell your information, as defined under the California Consumer Privacy Act (CCPA). However, you can submit a “Do Not Sell” request for clarity.
- GDPR Rights (EU Residents): If you’re in the European Economic Area, you have rights to access, rectify, erase, restrict, or port your data, and to object to processing. Contact us to exercise these rights.
8. Children’s Privacy
The App is not intended for children under 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we learn that a child has provided personal information, we will delete it promptly. Contact us if you believe a child has provided data.
9. Third-Party Services
The App uses third-party services, including:
- Amazon Web Services (AWS): Hosts streaming content. See AWS’s Privacy Notice at aws.amazon.com/privacy.
- Google Analytics: Collects usage data. See Google’s Privacy Policy at policies.google.com/privacy.
- Roku, Inc.: Operates the platform. See Roku’s Privacy Policy at docs.roku.com/published/userprivacypolicy.
These services have their own privacy policies, and we are not responsible for their practices.
10. International Data Transfers
Your information may be processed in the United States or other countries where our servers or service providers are located. By using the App, you consent to the transfer of your data to these locations, which may have different data protection laws than your country. We use safeguards (e.g., Standard Contractual Clauses for EEA data) to ensure compliance with applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify you by posting the updated policy in the App or on our website ([insert website URL]) with a new effective date. Continued use of the App after changes constitutes your acceptance.
12. Contact Us
For questions, concerns, or to exercise your privacy rights, contact us at:
MOE Support
Email: moe@nomoecorruption.com
Address: 3200 N. Hiawassee Rd., #682362, Orlando, FL 32868
13. Additional Information for California Residents
Under the California Consumer Privacy Act (CCPA), you have the right to:
- Know what personal information we collect, use, or disclose.
- Request deletion of your personal information.
- Opt out of the sale of your personal information (not applicable, as we do not sell data).
- Non-discrimination for exercising your rights.
In the past 12 months, we have collected non-personal information (e.g., device IDs, usage data) and limited personal information (e.g., support inquiries). We disclose this to service providers for operational purposes. To exercise your rights, contact us at [insert contact email].
14. Additional Information for EEA Residents
Under the General Data Protection Regulation (GDPR), our legal basis for processing data includes:
- Contract: To provide the App’s streaming services (e.g., delivering HLS streams).
- Legitimate Interests: For analytics, security, and App improvement.
- Consent: For optional features like personalized recommendations (if implemented).
You can lodge a complaint with your local data protection authority (e.g., ICO in the UK) if you believe we’ve violated GDPR.
This Privacy Policy is designed to be transparent and compliant with applicable laws. Thank you for choosing MOE.
